PlaySuper Policies

Terms and Conditions

Welcome to PlaySuper! The Terms and Conditions ("Terms") contained herein along with the Privacy Policy are a binding legal agreement between you ("User" or "you" or "your") and PlaySuper ("Company," or "we," or "our" or "us") regarding your use of the PlaySuper's platform ("Platform") and services through the Platform. By accessing or using our Platform, you agree to be bound by these Terms, so please read the following carefully. If you do not agree to these Terms, you must not access or otherwise use our services.

1. Definitions

• "Agreement" shall mean these Terms contained herein along with the Privacy Policy including other Terms at any other portals of PlaySuper. It will also include references to this Agreement as and when amended, supplemented, varied, or replaced, from time to time.
• "Vendor/Seller/Third-party shopping websites" shall mean any brand or business that partners with PlaySuper to offer discount coupons on the Platform. These Vendors provide coupons that users can purchase using their in-game points or coins.
• "User/Customer/Buyer" shall mean an individual who plays games on partnered gaming platforms, earns points or coins, and uses those accumulated points to purchase discount coupons through the integrated reward store. This person engages with the gaming content and eventually becomes the end consumer of the discount coupons offered by various brands.
• "Platform" shall mean a white-label service provider that integrates a reward system with Gaming Studios. The Platform enables users to redeem points or coins earned through gameplay in lieu of discount coupons from various brands, operating behind the scenes and managing data collection.
• "Gaming Studio" shall mean those companies or entities that develop, own or operate the non-real money mobile games/applications in which the Platform is integrated. These Gaming Studios are responsible for managing the gameplay experience, including how and when users earn points or coins. The Gaming Studio has full control over the proportionality rate at which these points or coins can be redeemed for discount coupons, allowing them to tailor the rewards to suit their user engagement strategies.

2. Acceptance of Terms

By accessing and using the Platform, you accept and agree to comply with these Terms, our Privacy Policy, and any other policies on our Platform. This Agreement is a binding document, and you are responsible for ensuring you understand and comply with all the Terms set forth.

3. Eligibility

To use the Platform, you agree that: (i) you must be at least 18 years of age or the age of majority in your jurisdiction to use PlaySuper or you must have parental or guardian consent; (ii) you are not already restricted by PlaySuper from using our services; (iii) you confirm that you meet this age requirement and have the legal capacity to enter into a binding agreement.

4. Account Registration and User Information

To use features of the PlaySuper Platform, you must register an account by providing your mobile number and verifying your identity through an OTP sent to your phone. User registration on the Platform is mandatory. You agree to provide accurate and complete information and to update your information as necessary.

It is particularly important to keep the email address associated with your account current because, although you may be able to log into the Platform using an old email address, you will not be able to receive messages from us.

Following registration, we will create an account for you and assign you, or allow you to select, a password. You must keep your password confidential. You will be responsible for all use of your password, including, without limitation, any use by any unauthorized third party. You must notify us immediately if you believe your password may be used by any unauthorized person or entity. For security purposes, we recommend you change your password often. Under no circumstance should you respond to a request for your password. Our employees will never ask for your password. You must notify us immediately if you receive such a request. We reserve the right to suspend or terminate your use of this website if we believe that your password is being used without your permission or otherwise in a manner that may disrupt the Platform.

5. Use of the Platform

Users can earn points or coins by engaging in games that integrate with the PlaySuper rewards system. Points accumulate over time and can be redeemed within the game's reward store. Points can be exchanged for discount coupons in the in-game reward store on the Platform. Authentication is required for redemption, which involves verifying your identity through an OTP sent to your phone. Users must comply with these Terms and any additional guidelines or rules posted on the Platform.

6. Online Purchases

The Platform simply acts as a place where Users can obtain services for buying coupons. Thus, PlaySuper serves as a mediator for such transactions and all business / contractual conditions are provided by and agreed upon between users and the Vendor exclusively. You agree, comprehend, and recognize that the Platform serves as a venue for users to purchase a carefully selected list of deals, coupons, and additional discounts using coins/points. Once a User selects the best deal on the Platform, the transaction between the user and PlaySuper concludes. You also agree and recognize that the Platform cannot guarantee the quality and merchantability of the products bought using the deals/coupons acquired, and PlaySuper explicitly disclaims any warranties or representations, whether expressed or implied, regarding the quality, safety, and merchantability of the products bought with the deals/coupons.

PlaySuper serves as a facilitator and intermediary but does not have any involvement or control over transactions between the Vendor/Seller and the Customer/Buyer. PlaySuper will not be responsible or held accountable for handling any conflicts or disagreements between Users and Vendors. PlaySuper is not responsible for any actions or lack of actions by Vendors/Sellers, or for any violations of conditions, representations, or warranties by the Vendor. You also agree to access the services on this Platform and make transactions at your own risk, using caution and good judgment before engaging in any transactions. It is recommended to carefully review the deal description before placing an order. When you purchase a Deal through coins/points, you accept the terms of sale outlined in the deal's description.

7. Revenue Model

PlaySuper earns revenue through cost-per-redirection fees, commissions on successful coupon sales, as well as cost per distribution and cost per impression models. Users can enjoy access to these services without incurring any charges.

8. Modifications to Terms

PlaySuper reserves the right to modify, add, or update these Terms at any time at our sole discretion. Changes will be posted on the Platform, and the date of the last revision will be noted. Continued use of the platform following the posting of changes constitutes acceptance of those changes. The Terms that were in place when you used the Platform will continue to apply until the new Terms of Service are posted. We have the ability to change, pause, stop, or limit the use of any part of the content without warning or responsibility. We reserve the right to refuse entry to any individual or user for any reason, at any given time. Furthermore, we reserve the right to transfer rights and responsibilities outlined in this Agreement to any affiliate, subsidiary, or business unit, as well as any affiliated companies, divisions, or entities that may acquire the Company or its assets.

9. Prohibited Activities

Users must not try to access the Platform using any method other than the interface given by PlaySuper. Deep-linking, robots, spiders, or any automated tools to access, copy, or monitor any portion of the Platform is not allowed. For removal of doubt, reproducing or copying the content for commercial or non-commercial use, as well as making unnecessary changes to the data and information on the Platform, is not allowed. You are prohibited from cutting, copying, distributing, modifying, recreating, reverse engineering, disseminating, or creating derivative works from, transferring, or selling any information or software obtained from the Platform. You acknowledge that you will not host, showcase, alter, send, edit, or distribute any information from the Platform that violates a patent, trademark, copyright, or other proprietary rights.

10. Liability and Indemnity

PlaySuper shall not be liable for any actions, breaches of conditions, or representations made by third-party vendors. Users transact at their own risk and should exercise prudent judgment.

Users agree to indemnify and hold PlaySuper and affiliates, officers, directors, agents, and employees harmless from any direct or indirect claims, losses, liabilities, damages, expenses, and costs including attorney's fees, arising out of or related to their use of the Platform or violation of these Terms.

11. Intellectual Property Rights

We respect the intellectual property rights of others and expect our users to do the same. We may remove content that, in our sole discretion, appears to infringe the intellectual property rights of others or that is otherwise inappropriate for use on the Platform. In addition, we will terminate the accounts of users who infringe the intellectual property rights of others. If you believe that a user of the Platform has infringed your intellectual property rights, please notify the company's Intellectual Property Agent, and provide the following information: (a) the physical or electronic signature of the rights owner or a person authorized to act on behalf of the owner; (b) identification of the right claimed to have been infringed; (c) identification of the material that is claimed to be infringing, and information reasonably sufficient to allow us to locate the material, including the URL where the allegedly infringing material appears; (d) your name, address, telephone number and email address; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the rights owner, its agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.

All content of the Platform, including, but not limited to, artwork, graphics, images, illustrations, photographs, text, video, audio clips, logos, and designs are the intellectual property of the Company, it affiliates, or third parties who have licensed the materials to us. All content is protected by copyright, trademark, trade dress, and other intellectual property laws of India and other countries. The Platform in its entirety including, without limitation, the design, layout, selection, coordination, and enhancement of the content, is protected by all copyright and applicable trade dress laws. All worldwide right, title, and interest are reserved.

The Platform and its contents are intended solely for your personal, noncommercial use in order to view and purchase merchandise and participate in the programs that we offer (the "Permitted Use") and subject to these Terms and Conditions, you may use the Platform only for the Permitted Use. You may not access, use, download, copy, reproduce, publish, distribute, modify, or create derivative works from, sell, or exploit in any way the contents of the Platform, or any related software, or any part thereof for any other purpose whatsoever. You may download or electronically copy and print any page contents displayed on the Platform for the Permitted Use only and no rights to those materials are transferred to you by such copying. Software used on this Platform is the property of the Company or its licensors, and is protected by Indian and international copyright laws.

12. Privacy and Data Disclosure

PlaySuper collects user data to improve the user experience. This data may be shared in an anonymized form with gaming studios for targeted advertising and engagement. We reserve the right to disclose any information, including user identity, to law enforcement or other government officials if deemed necessary in our sole discretion. This may include disclosures in response to lawful court orders or subpoenas. In accordance with applicable law and Our Privacy Policy, we have the right to use the data provided to us indefinitely for various purposes, such as promotion and advertising, in any media, without any obligation to compensate You. All information collected from Users is subject to PlaySuper's Privacy Policy.

13. Cashbacks and Offers

PlaySuper has the authority to include, cancel, or remove any cashbacks or offers at any time without prior notice, at its sole discretion.

14. User Conduct and Violation of Terms

Users are responsible for all activities that occur under their account. Any violation of these Terms may result in the termination of your account and access to the Platform. PlaySuper disclaims all liabilities arising from any user-generated content that may be offensive, indecent, or objectionable. Users can report such content via email to enquiries@playsuper.club.

15. Termination/Suspension

PlaySuper can choose to restrict, suspend, or terminate your account and access to the platform at any time without prior notice for any violation of the Terms. Your ability to access the PlaySuper Platform will end immediately if it is terminated or suspended. The User acknowledges that PlaySuper has the right to end the User's access to the Platform without warning in certain situations. Reasons for termination may consist of requests from enforcement agencies or government entities, potential legal responsibilities, violation of third-party intellectual property rights, actions that go against our policies, or harassment towards our employees, among other things.

16. Disclaimers

The Platform and all services are provided "as is" and "as available" without any warranties, express or implied. PlaySuper disclaims all warranties, including but not limited to, fitness for a particular purpose and non-infringement.

The user recognizes that PlaySuper is only serving as a facilitator between the gaming studios and the vendors to provide highest quality services. PlaySuper cannot guarantee uninterrupted or error-free functions on this platform, or that defects will be fixed, or that the Platform and servers are free of viruses. However, PlaySuper will strive to ensure the user's utmost satisfaction.

PlaySuper is not liable for the Platform being unavailable during maintenance or unplanned access suspensions due to technical reasons or reasons beyond our control.

The users agree and recognize that we are not responsible for the operation of other shopping websites you use when selecting the right coupon. We will not be responsible for any transaction or voucher that is cancelled or made invalid by third-party shopping websites/vendors. We will not be responsible for any of the products sold or services provided by third-party shopping sites. We will not be involved in any purchase issues, as the third-party shopping sites will be responsible for handling them. The users must adhere to the shopping website's terms of service and privacy policy for all sales, products, services, and other issues. We are not affiliated with them in any way. It is highly recommended that you review their terms of service and privacy policy before making any purchases.

17. Relationship

This Agreement, notices, and User's access to the Platform do not create a partnership between the User and PlaySuper, and no party can bind or act as the agent of the other. However, it should be mentioned that if the User allows PlaySuper and its agents to access specified third-party sites to retrieve information, they will be considered to have appointed PlaySuper and its agents as their representatives for this purpose.

18. Communication with Users

PlaySuper has the authority to contact Users concerning this Platform and their utilization of it, as well as any product or service bought by Users on this Platform.

19. Governing Law

This agreement will be governed by the laws of India, without reference to its conflict of law rules. The courts of Gurugram, Haryana will have exclusive jurisdiction in relation to any disputes arising out of or relating to this agreement.

20. Entire Agreement

These Terms, along with the Privacy Policy and other legal notices, constitute the entire agreement between you and PlaySuper regarding the use of the Platform, surpassing any previous understandings or agreements (verbal or written), which can only be changed in writing or by updating on this Platform.

21. Severability

If a court or other competent authority deems a provision of these Terms to be unlawful and/or unenforceable, the rest of the provisions will remain valid. If any provision is found unlawful or unenforceable, deleting part of it to make it lawful or enforceable will result in that part being deemed deleted, while the rest of the provision will remain in effect.

22. Waiver

No waiver of any term shall be deemed a further or continuing waiver, and PlaySuper's failure to assert any right shall not constitute a waiver of such right.

23. Grievance Redressal

Please report any grievances, abuse, or content concerns related to these Terms to the designated Grievance Officer. You can do so by emailing to enquiries@playsuper.club or writing to the address provided below.

Shouradeep Chakraborty
Grievance Redressal Officer
WeWork, 5th Floor, DLF Two Horizon Centre, Harizan Colony, DLF Phase 5, Sector 43
Gurugram – 122002, Haryana, India

Please submit the following details in your complaint if there is an infringement of copyright:

• A signature, whether physical or electronic, from someone authorized to represent the copyright owner in regard to the complaint
• Identification of the copyrighted material that is alleged to have been infringed
• Recognition of the content on our Platform that is alleged to be infringing or the focus of infringing activity
• The contact information of the person making the complaint, such as their address, phone number, or email address
• A claim by the complaining party that they genuinely believe that the material is being used in a way that is not allowed by the copyright owner, their agent, or the law.

By using PlaySuper, you agree to adhere to these Terms and any other policies referenced herein. Thank you for choosing PlaySuper. Enjoy your experience!

Privacy Policy

Welcome to PlaySuper! Your privacy is important to us. This Privacy Policy ("Policy") outlines how we ("PlaySuper", "Company", "Us", "Our", "We") collect, use, store, process, disclose and safeguard your ("User", "Customer", "Buyer", "Your", "You") personal information when you visit or use our services on our Platform which integrates with multiple non-real money gaming applications and facilitates a reward system in lieu of points/coins earned on the non-real money gaming applications ("Platform") through any internet connected device, in accordance with the applicable laws. By using PlaySuper, you agree to the collection and use of information as described in this Policy. This Policy should be read in conjunction with our Terms & Conditions accessible at /terms-and-conditions.

1. User Consent

By accessing our Platform, you agree to provide consent to the collection, use, and sharing of Your information as outlined in this Policy. You have the option to withdraw Your consent by reaching out to us, although doing so might impact Your access to our services on our Platform.

2. Collection and Use of Personal Information

Information collected at the time of registration on our Platform

• For registering on our Platform, We collect Your mobile number for verifying Your identity through a one-time password verification;
• Geographic location;
• IP address;
• Mobile device type;
• Mobile device operating system;
• Mobile Advertising Identity (MAID) / Identity of your device; and
• Name and other identifying details, as may be required from time to time.

Inferred information through usage and log data

• We analyse log data and User behaviour to infer preferences and trends, helping us to personalize Your experience on our Platform.

Information We may receive from third parties

• We may receive information about you from other sources, such as third-party partners, which We combine with the data We collect directly. These third-party data providers may supply us with demographic data, data regarding preferred games and time spent on such preferred games, which We use to better understand and serve our users.

3. Purpose and Lawfulness of Processing

We collect and process Your information after obtaining Your free, specific, informed, unconditional, and unambiguous consent, in accordance with the applicable law, for the following purposes:

• To deliver our services, including rewards redemption and customer support;
• To customize Your experience based on Your preferences and behaviours;
• To enhance our Platform's performance and usability through data analysis; and
• To comply with legal obligations as per applicable law, protect the rights, safety, and property of PlaySuper, our Users, and the public.

4. Accessing the Platform through VPN

Using a Virtual Private Network (VPN) or any other method that hides Your location when accessing the Platform might affect Your experience and the precision of our services. Even though VPNs offer advantages in privacy and security, they may disrupt the normal operation of location-based functions on our Platform. Certain incentives, advancements, or characteristics might be limited to specific regions and could be inaccessible or malfunction if you use a VPN to access the Platform. In addition, implementing a VPN could impact the presentation of customized content and suggestions that are personalized according to your current location and how you typically use the service on the Platform. This could also result in inconsistencies in the availability or performance of services, as our systems may have difficulty accurately pinpointing Your location and providing the appropriate services.

Moreover, using a VPN to connect to the Platform could pose security risks by hiding potentially malicious actions, which could hinder our ability to identify and stop fraud or unauthorized entry. Hence, We suggest accessing the PlaySuper Platform without VPNs for the best service quality, security, and adherence to our terms & conditions. If you hide Your real location while using our Platform and services, We shall not be accountable or liable for any incorrect collection, storage or processing of Your personal information.

5. Disclosure to Third Parties

We partner with trusted third-party service providers to help us deliver and enhance our services. These providers may include cloud storage services, customer support platforms, and marketing agencies. We only share the necessary information after Your free, specific, informed, unconditional, and unambiguous consent, with these third-party service providers to enable them to enhance our services. Further, these third-party service providers are contractually obligated to keep Your information secure and use it only for the purposes We specify.

We may have to share Your personal information with government entities, law enforcement agencies, or other parties if We believe it is necessary to adhere to a legal requirement, such as a court order, regulatory order, or any other legal procedure. This also applies if We have to safeguard the rights, belongings, or well-being of PlaySuper, our customers, or the general public.

If PlaySuper goes through a merger, acquisition, reorganization, or sale of assets, Your personal information could be moved as part of that process. We will strive to ensure that any new organization receiving Your information adheres to privacy practices comparable to those outlined in this Policy. Your explicit consent will be obtained before any such transfer.

We might provide third-party advertising partners with anonymized or combined data to assist in presenting targeted ads that align better with Users interests. This information does not contain any identifiable personal data and is not capable of identifying you.

We might disclose some information to third-party analytics providers in order to gain insights on Platform usage and enhance user satisfaction. This information is usually aggregated and anonymized, ensuring that it cannot be traced back to individual users.

6. How We Use Your Information

We use Your phone number and other personally identifiable information to:

• send marketing messages with Your consent (you can withdraw consent at Your volition);
• improve Your experience and guarantee the efficient operation of our Platform. Mainly, We utilize Your information to offer and uphold our services. This involves responsibilities such as verifying user identity, overseeing accounts, and supporting incentives and offers;
• improve our Platform through reviewing feedback, usage trends, and preferences so We can pinpoint areas for improvement and implement new features that align more closely with Your requirements. This continuous process of improvement guarantees that PlaySuper stays current and valuable to our users;
• communicate with you regarding updates, promotions, and customer support; and
• ensure compliance with our Terms and Conditions and applicable laws.

7. Information Sharing

We do not sell or share Your personal information with third parties except as described in this Policy. Any sharing of anonymized, aggregated data or cohort-based data is done in a way that does not identify individual users.

8. Data Storage and Retention

How long We store Your information

• We retain Your information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by applicable laws, whichever is longer.

Data Erasure

• You have the right to request the deletion of Your personal information. We will honour such requests unless We are legally required to retain the information as per applicable laws.

9. Your Controls and Choices

Accessing and rectifying Your personal information

• You can access and update your personal information by contacting us directly.

Withdrawing consent and restriction of processing

• You may withdraw Your consent to data processing at any time, subject to legal obligations. It is hereby clarified that withdrawal of consent shall also be specific and will not automatically result in withdrawal of consent from all the non-real money gaming applications which may be used by You.

Complaints

• If you believe Your privacy rights have been violated, you can file a complaint with our Data Protection Officer or the relevant authorities notified as per applicable laws.

10. Phishing

PlaySuper will never ask for Your One Time Password verification or Your personal information via unsolicited communication. Be cautious of phishing attempts and report any suspicious activity immediately.

11. Children's Privacy

PlaySuper is intended for individuals who are 18 years old or older and is not aimed at those under 18 years of age. PlaySuper prohibits individuals under 18 from registering or providing personal information. If PlaySuper discovers that any personal information from individuals under the age of 18 has been gathered on our Platform without confirmed parental consent, PlaySuper will delete the information accordingly. PlaySuper has no intention of seeking or receiving any personal information from children. If a parent or guardian suspects that a minor has shared personal information with PlaySuper without their permission, they should get in touch with Our Data Protection Officer to have the information removed from the platform.

12. Security Measures

We implement security measures to prevent unauthorized access, alteration, or disclosure of data. This involves evaluating Our data collection, storage, processing practices, and security measures internally, including encryption and physical security to prevent unauthorized access to systems storing personal data. All collected data is safely kept in the Company's controlled database. The servers containing the database are kept secure behind a firewall, with restricted access to prevent breaches. If you are aware or have grounds to suspect that Your credentials have been lost, stolen, tampered with, or otherwise compromised, or if there is any actual or suspected unauthorized use of Your account, please get in touch with us by reaching out to our Data Protection Officer via the email address provided in Clause 14 below.

13. Updates and Changes

At PlaySuper, We work to constantly improve our Platform, services, and policies to better serve our users and adhere to changing legal regulations. In order to uphold this commitment, We may occasionally revise or adjust this Policy to align with changes in our procedures, technology, or legal responsibilities. These updates are crucial in ensuring transparency, adherence to applicable laws, and offering the most secure and efficient service. Changes will be posted on the platform, and the date of the last revision will be noted. This guarantees that you are completely aware of the updated policies and their potential effects on Your utilization of our services. We urge you to carefully read these notifications and regularly check our Policy to stay updated on how We safeguard Your personal information.

If you keep using PlaySuper after any updates to the Policy, it shows that you agree to the new terms. If you disagree with any changes, you may choose to stop using our platform. Nevertheless, We believe that these modifications will improve Your experience and provide greater protection for Your privacy. If you have any questions or feedback regarding the changes, feel free to reach out to our Data Protection Officer for assistance. By staying informed about these updates, you assist us in upholding a transparent, trust-based relationship, guaranteeing that PlaySuper remains a valuable service for you while also respecting Your privacy rights.

14. Contact Us

For any questions or concerns regarding this Policy or Your data, please contact our Data Protection Officer at enquiries@playsuper.club or writing to the address provided below:

Shouradeep Chakraborty
Grievance Redressal Officer
WeWork, 5th Floor, DLF Two Horizon Centre, Harizan Colony, DLF Phase 5, Sector 43
Gurugram – 122002, Haryana, India

Thank you for trusting PlaySuper with Your data. Your privacy is our priority.

Cookie Management Policy

We at PlaySuper ("Platform") use cookies to ensure you get the best experience when you are using our services. This Cookie Policy provides you with clear and comprehensive information about the cookies we use and the purpose for using those cookies on this Platform.

Please read the following carefully to understand our policies and practices regarding the use of cookies on our Platform. By using or accessing our Platform, you agree to this Cookie Policy. This policy may change from time to time and your continued use of the Platform is deemed to be acceptance of such changes, so please check the policy periodically for updates.

1. Your Consent

You consent to placement of cookies on your browser by us and our third-party service providers. Please read this Cookie Policy carefully for details about why we use cookies and the information they collect from and about you.

2. Withdraw Your Consent At Any Time

If you do not wish to accept cookies in connection with your use of the Platform, you will need to delete and block or disable cookies via your browser settings; see below for more information on how to do this. Please note that disabling cookies will affect the functionality of the Platform and may prevent you from being able to access certain features on the Platform.

3. What Are Cookies?

A cookie is a small file of letters and numbers that may be stored on your browser or the hard drive of your computer when you visit our Platform. Cookies contain information about your visits to that Platform. A cookie is a small piece of data that a Platform asks your browser to store on your computer or mobile device. The cookie allows the Platform to "remember" your actions or preferences over time. Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like.

4. Why Do We Use Cookies?

Cookies are commonly used by Platforms to serve many different functions. We use cookies on our Platform to allow us to tailor our Platform to your needs and deliver a better and more personalized service. Cookies help us improve the performance of our Platform by enabling us to:

• Help you navigate between pages on the Platform efficiently
• Protect your security
• Remember information about your preferences and recognize you when you return to our Platform
• Allow us to customize our Platform according to your individual interests
• Measure how people are using our services in order to improve our services and browsing experience
• Personalize advertising and make the content more relevant for you
• Speed up your searches
• Make our Platform easier to use
• Generally give you a better online experience

Cookies are not unsafe or in themselves a threat to your online privacy, as we do not store sensitive information. The cookies used on our Platform never collect anything that personally identifies you, such as your name or address, and we never sell your details to any third parties.

5. How Are Cookies Used?

The web server providing the webpage can store a cookie on the user's computer or mobile device. An external web server that manages files included or referenced in the webpage is also able to store cookies. All these cookies are called http header cookies. Another way of storing cookies is through JavaScript code contained or referenced in that page.

Each time the user requests a new page, the web server can receive the values of the cookies it previously set and return the page with content relating to these values. Similarly, JavaScript code is able to read a cookie belonging to its domain and perform an action accordingly.

We use "analytics" cookies, which, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Platform and which parts of our Platform are most popular. This helps us gather feedback so that we can improve our Platform and better serve our users. We do not generally store any personal information that you provide to us in a cookie.

We also use "social media" cookies to personalize your interaction with third-party social media platforms such as Twitter and Facebook, where our Platform uses such features. Such cookies recognize users of these social media sites when you view social media content on our Platform. They also allow you to quickly share content across media, through the use of simple "sharing" buttons.

6. What Are Different Types of Cookies?

• First-party cookies – these are our own cookies set by our Platform, controlled by us and used to provide information about the usage of our Platform.
• Third-party cookies – these are cookies from any other domain. We use a number of suppliers that may also set cookies on your device on our behalf when you visit our Platform to allow them to deliver the services they are providing.

7. How Long Do Cookies Stay On Your Computer?

• Session cookies are temporary cookies that remain on your device until you leave the Platform.
• Persistent cookies are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the Platform and recognize you on your return.

8. What Cookies Do We Use?

Strictly Necessary cookies

Some cookies are essential for the operation of our Platform. These cookies are essential in helping you to move around our Platform and use the features, such as accessing secure areas of the Platform. We may use Strictly Necessary cookies to:

• Remember the goods and services you selected when you get to the payment page
• Identify you as being logged in to the site
• Provide access to protected areas of a Platform
• Remember previously entered text so it's not lost if the page refreshes

Consent is not required for Strictly Necessary cookies, as they are required for us to provide the services requested by you.

Performance cookies

These cookies simply help us improve the way our Platform works. We utilize these cookies to analyze how our visitors use our Platform and to monitor our Platform performance. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred. This allows us to provide a high-quality experience and quickly identify then fix any issues that arise. We may use Performance cookies to:

• Store preferences to see which method of linking between pages is most effective
• Enable web analytics to provide anonymous statistics on how our Platform is used
• To assist with error management in helping us improve the Platform by measuring any errors that occur
• Monitor ad response rates and see how effective our adverts are

You can delete or manage Performance cookies as instructed in the last section of this Cookie Policy.

Functionality cookies

We use Functionality cookies to allow us to remember your preferences. For example, we may store your geographic location in a cookie to ensure that we show you our Platform localized for your area. We also use Functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog. We may use Functionality cookies to:

• Remember settings you have applied such as layout, colors, font sizes and page backgrounds
• Remember if we've already asked you if you want to fill in a survey
• Detect if you have already seen a pop-up to ensure it doesn't get shown to you again
• Process a request from a user to submit a comment or blog or forum post

If you delete these Functionality cookies, any preferences or settings you selected will not be retained for later visits.

Targeting cookies

These cookies help us make sure the adverts you see on our Platform are relevant to you and your interests. Cookies may be placed on your device by our third-party service providers, which remember that you have visited a Platform in order to provide you with targeted adverts which are more relevant to you. However, we do not tell our advertisers who you are. We may use Targeting cookies to:

• Collect information about browser habits to target advertising
• Collect information about browser habits to target Platform content
• Provide links to social networks like Facebook
• Provide advertising agencies with information on your visit so that they can present you with adverts you may be interested in

9. How To Manage Your Cookies

Most Internet browsers are initially set up to automatically accept cookies. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies when you direct your browser to our Platform.

You can refuse to accept cookies by activating the appropriate setting on your browser. Please be aware that restricting the use of cookies may impact on the functionality of our Platform and you may be unable to access certain parts of our Platform. Depending on your browser, further information can be obtained via the following links:

• Firefox
• Internet Explorer
• Google Chrome
• Safari
• Opera

If you use different devices to access our Platform (e.g. your computer, mobile) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences. Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser.

10. Consent To The Use Of Cookies On This Platform

By continuing to use our Platform, you are deemed to consent to our use of the cookies described in this Policy. If you do not consent to our Cookie Policy, then please read the next section of this policy entitled "Blocking Our Use of Cookies".

11. Blocking Our Use Of Cookies

You as a user have the right to decline the use of cookies during your visit to our site. Whilst this is your right, it may result in you not being able to use all of the functionality of our site.

You can block our use of cookies by activating the settings in your browser. In order to use certain services offered through our Platform, your web browser must accept cookies. If you choose to withhold consent, or subsequently block cookies, some aspects of the Platform may not work properly and you may not be able to access all or part of our Platform.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Platform of its manufacturer.

12. Link To Other Platforms

This Cookie Policy does not cover the links within this site linking to other Platforms. We encourage you to read the privacy statements on the other Platforms you visit.

Thank you for trusting PlaySuper with your data. Your privacy is our priority.

Shipping Policy

We offer FREE nationwide shipping via different trustworthy logistic partners. Please note that we require 1 (One) to 5 (Five) business days on an average to fulfil your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible. Once your order is dispatched, depending on your region, estimated delivery time is between 3 (Three) to 5 (Five) business days. Please consider any holidays that might impact delivery times.

At PlaySuper (PlaySuper Software Solutions Private Limited), we work with different brands from all over the country to get their products delivered to you. Due to the nature of the shipping business days, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

1. Tracking Your Order

You will receive a confirmation email and/or a text message, containing a tracking ID and a link to follow the journey of your package. Please allow 1 (One) to 3 (Three) business days for tracking information to show.

2. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at enquiries@playsuper.club, if you believe you have provided an incorrect shipping address.

3. Returns

In case you are not satisfied with the product. We will book a return for you and get the product picked up in case the area is serviceable. In case the area is not serviceable, we will request you to ship the product to us on the official address provided, in the same condition. We will reimburse you the actual cost of the courier. Please refer to our Return Policy for further information on how to make a return.

4. Lost / Stolen Packages

PlaySuper is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report to your respective shipping carrier at the information provided to you on your Tracking Link. If you have any further questions on how to do this, please reach out to our customer support team at enquiries@playsuper.club or call us at +91-8583994561.

Returns & Cancellations Policy

PlaySuper enables users to redeem in-game coins for physical products and brand coupons via our integrated reward stores. This Returns & Cancellations Policy applies only to physical goods purchased via our platform.

1. Order Cancellations

Before Shipment

• Users can cancel an order only before it has been shipped.
• To cancel, email us at enquiries@playsuper.club or raise a cancellation request from your order history in the game interface (if supported).
• Upon successful cancellation, redeemed coins will be refunded to the user's in-game wallet within 3–5 business days.

After Shipment

• Orders cannot be canceled once dispatched.
• You may still be eligible for a return under Section 2.

2. Returns & Replacements

Eligibility for Return

A product is eligible for return or replacement only if:

• It was delivered in a damaged or defective condition.
• It is not the item you ordered.
• It is missing parts or accessories as mentioned in the product description.

Returns will not be accepted for:

• Products damaged due to misuse or negligence.
• Consumables (e.g., food, beauty, or hygiene products).
• Freebies, giveaways, or products marked "final sale".
• Size or color mismatch where specifications were clearly mentioned.

Return Window

You must initiate a return request within 48 hours of delivery by writing to enquiries@playsuper.club with order ID, issue details and photos of the product and packaging.

Return Process

• Once your request is approved, a pickup will be arranged at the original delivery address.
• Product must be returned in its original condition with tags, packaging, and invoice.
• Pickup will be attempted twice. If both attempts fail, the return will be cancelled.

Replacement or Refund

• If eligible, we will ship a replacement (subject to availability).
• If a replacement isn't available, we will refund the coins used for the order within 5–7 business days of item pickup and verification.
• No cash or UPI refunds will be issued; refunds are processed as in-game coin reversals.

3. Delivery Issues

Delay in Delivery

• Orders are typically delivered within 7–10 business days. Delays caused by logistics partners or natural events are beyond PlaySuper's control.
• If an order remains undelivered beyond 15 days, users may request a cancellation and coin refund.

Lost Shipments

• If the courier partner marks the order as "delivered" but you have not received it, report it within 24 hours of the delivery mark.
• We will conduct a verification and update you within 5 working days.

4. Responsibility Matrix

5. Abuse of Policy

• Users found abusing the returns process may have their access to redemptions suspended, and in-game coins may be forfeited.
• Repeat abuse will lead to account bans.

6. Grievance Redressal

For all returns, cancellations, or delivery concerns, write to:

Grievance Redressal Officer
Shouradeep Chakraborty
WeWork, 5th Floor, DLF Two Horizon Centre, Sector 43
Gurugram – 122002, Haryana, India
enquiries@playsuper.club

7. Legal Compliance

• This policy is governed by the Consumer Protection (E-Commerce) Rules, 2020 under Indian Law.
• Disputes shall be subject to jurisdiction of courts in Gurugram, Haryana.

Thank you for choosing PlaySuper. We appreciate your trust in our services.

Refund Policy

We are an intermediary between the purchaser and the seller. The window of return shall depend on the product and shall be specified as per the product purchased. There may be certain products which are not eligible for a return. For products which are eligible for a return, the refund policy is as follows:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@playsuper.club. Please note that returns will need to be sent to the address advised by the support representative.

In case your location is not supported by a courier company for return pick-up, you can send the item back to us by a courier of your choice and we will reimburse you for courier charges as per the amount confirmed by support representative on email.

You can always contact us for any return question at enquiries@playsuper.club.

1. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can also consider taking the item to authorized service center of the respective brand at your location to get immediate support OR call the brand's support helpline.

2. Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

4. Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at enquiries@playsuper.club. In case the item is non-refundable as per seller policy, we will ship you a replacement.

5. Cancellation Policy

In case of cancellation of prepaid orders before shipment, we process the refund within 2–7 business days after receiving the cancellation request.

6. Returns and Replacement Policies

Large Appliances & Smart Phones

• Eligibility: Smartphones, mobile devices and large appliances, including refrigerators, washing machines, etc., are not eligible for return. However, they will be replaced if a valid issue is reported within 3 days of delivery.
• Valid Issues: We accept replacement requests only for products with manufacturing defects or damages that occur during transit, physical damage, or wrong or missing items in the packaging. Please ensure to inspect your device/appliance thoroughly upon delivery.
• Timely Reporting: If you encounter any issues with your items, report them to our customer service within 3 days of receiving the product. Late reporting may not be eligible for replacement.
• Return Procedure: To request a replacement, contact our customer support team via the provided channels, and they will guide you through the process, including necessary documentation and scheduling a replacement.
• Condition for Replacement: To be eligible for replacement, the items must be in their original packaging with all accessories, manuals, and warranty cards intact. Our team will inspect the product during the replacement process.